Frequently Asked Questions
Discover everything you need to know about our craftsmanship, shipping, and luxury services.
How long does shipping take for personalized items?
Standard shipping typically takes 3-5 business days. For items featuring custom engraving or embossing, please allow an additional 2-3 business days for our artisans to complete your request.
What is your return policy for luxury goods?
We offer a 30-day return policy for most products in their original, unused condition with all packaging. Please note that personalized or engraved items are final sale and cannot be returned.
How can I verify the authenticity of my Montblanc product?
Every authentic Montblanc writing instrument, watch, and leather piece comes with a unique serial number and a Service Guide that must be stamped by an authorized boutique or retailer at the time of purchase.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. In select regions, we also offer financing options through Klarna.
How do I care for my Montblanc leather products?
To maintain the quality of your leather goods, avoid exposure to humidity and direct heat. Clean only with a soft, dry cloth and store in the provided dust bag when not in use.